How do I purchase an item if I live outside of Australia?
We offer our international customers personalised service to assist with their shopping. Please Get in Touch with us and let us know what you're interested in buying. We will then email you a quote for shipping so that there are no surprises.
Purchasing is easy! We will email you an invoice and you can pay securely through our online store.
Are there any restrictions on what I can purchase?
We are unable to send food, yoga mats, yoga mat cleaning products and some homewares (such as glass items) overseas owing to import restrictions and customs in many countries, as well as the risk of damage or product spoilage.
How much is shipping?
The cost depends on where in the world your order is being shipped and also the weight of your order. As a guide - orders weighing up to 1kg (e.g. a single Terra Thread bag):
- New Zealand $17
- Western Europe $34
- Asia-Pacific $31
- North America $34
- Rest of the World $45
How long does shipping take?
Normally, international orders take 7-21 days to be delivered, depending on the location. We will dispatch your order within 2-3 business days.
Will I have to pay import duty?
For many countries, there will be no duties payable because your order will fall below the minimum threshold.
Please note that our international orders are shipped as ‘Delivery Duties Unpaid’ by our courier, and the receiver will be responsible for any duties or charges associated with the parcel.
If duties do need to be paid, your local postal or customs authority will most likely get in touch with the receiver of the parcel to organise it with them directly.
The receiver's payment options normally include:
- Paying online before collecting the parcel
- Paying in person when collecting the parcel
- Paying upon the delivery of the parcel
Can I track my order?
Yes, you can. We will send you a tracking number and a link in an email once we have fulfilled your order. Our courier partner (Sendle) will then send you updates as your parcel makes its way to your address.